Shipping Policy

Shipping Policy

We are committed to providing reliable, discreet, and timely delivery across Australia. This policy outlines how orders are processed, shipped, and delivered so you know exactly what to expect.

Order Processing

  • Orders are processed promptly after payment confirmation
  • Processing typically occurs within the same day or next business day
  • Orders placed on weekends or public holidays are processed on the next business day

Delivery Coverage

We deliver Australia-wide, including:

  • Metro areas
  • Regional locations
  • Remote and interstate regions

Estimated Delivery Timeframes

Delivery times are estimates and may vary slightly depending on location and external factors.

Metro Areas

  • VIC, QLD (Metro): 1–2 business days
  • ACT: 1–2 business days
  • SA Metro: 2–3 business days
  • WA Metro: 2–3 business days
  • Sydney, NSW Same Day Delivery

Regional & Remote Areas

  • NSW / VIC / QLD Regional: 2–4 business days
  • SA / WA / TAS Regional: 3–5 business days
  • NT & Remote Locations: 4–7 business days

Packaging & Discretion

  • All orders are shipped in plain, discreet packaging
  • No identifying product details appear on the exterior (Only our partnered delivery services are aware of what you’re ordering)
  • Packages are sealed securely to protect contents during transit

Tracking Information

  • Tracking details are provided once your order has been dispatched
  • You can use the tracking link to monitor delivery progress in real time

Delivery Delays

While we aim to meet estimated delivery times, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • Remote access limitations

We appreciate your patience in such cases.

Responsibility & Accuracy

  • Customers are responsible for ensuring delivery details are accurate at checkout
  • Incorrect or incomplete addresses may result in delays or failed delivery

Support & Enquiries

If you have questions about your order or delivery status, please contact our support team. We’re here to help and ensure a smooth experience from checkout to delivery.